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{:ja}もしくは電話 ＋81 3 6453 0334{:}{:en}or call us at +81 3 6453 0344{:}


{:ja}内覧予約{:}{:en}Book A Tour!{:}

{:ja}内覧予約をする{:}{:en}Contact us to arrange a visit.{:}











{:ja}もしくは電話 ＋81 3 6453 0334{:}{:en}or call us at +81 3 6453 0344{:}


enja

Senior Manager / AVP

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Senior Manager / AVP

Community
  • Deliver world-class support (in terms of both availability and level of service to our members)
  • Create an atmosphere where members enjoy the working experience at JustCo
  • Build, support and promote a strong community that fosters members collaboration
  • Leverage on JustCo’s service offerings to provide value-added services to our members
  • Drive service delivery, service quality and service attitude to ensure we deliver on our promises to the satisfaction of our members
  • Ensure all members-related queries are addressed timely
Team Management
  • Lead a world-class Customer Success team by:
    • Recruiting experienced team members who are personable
    • Encouraging collaboration within the team
    • Creating a rapid onboarding/ training process for new team members
    • Enhancing training for the operations team to enable best-in-class training program
  • Embrace and drive change both personally and within the team to consistently deliver extraordinary results
  • Lead and train a team of Community Managers & Community Executives to provide exceptional customer service that gives a ‘WOW’ factor to all our members at all times
Centre operations
  • Oversee the operations P&L of all centres in Korea
  • Oversee the daily operations of all centres in Korea and ensure each centre is operational and running smoothly
  • Recommend ways to enhance operational matters to increase revenue and reduce operating expenses
  • Ensure the operations SOP are maintained and updated regularly to enable consistent and outstanding service delivery, and maximized staff productivity
  • Partner with key functions such as real estate, finance, IT, sales, marketing and communications to grow the community
  • Work with clients and property management to ensure smooth cooperation between all parties, and to solve problems as needed
  • May be required to assist in the setting up of new centres and training the community team in the new markets which JustCo will be moving into
Events/Collaboration
  • Enhance a collaborative community environment amongst our members through events curated by JustCo
  • Support the events team in ensuring all member events are organized according to JustCo’s standards
  • Identify and create partnerships that will benefit our community members and drive the promotion of their products and services
  • Other duties and responsibilities as assigned by the company
Requirements
  • At least 10 years’ of experience in hospitality sector
  • Bachelor’s Degree in Business, Hospitality or related discipline
  • Experience in co-working, serviced office, service apartments, developers, hotel, or related industry is an advantage
  • Strong leadership and work well with teams
  • Excellent verbal communication and presentation skills
The ideal candidate:
  • Strong operations background
  • Has a strong passion for hospitality, customer-oriented with multi-tasking capabilities coupled with the desire to work within a service or hospitality industry
  • Is entrepreneurial and committed to building a community
  • Able to work under pressure and tight schedule in a dynamic working environment and with minimal supervision
  • A quick learner who can adapt well in a fast-growing environment while keeping excellent attention to detail
  • Commercially aware, self-motivated and proactive
  • Positive personality and can-do attitude