you ask. we answer.
here to answer all your boring coworking and office
questions. because who else would?
getting started
What is the boring office (tbo), and how is it different from other office providers?
the boring office (tbo) is a new way to rent private office space – fully online, instantly, and without the usual friction. We offer functional, secure, fully-furnished offices with transparent pricing and flexible contracts, all managed digitally.
Unlike traditional office providers, tbo removes the need for brokers, viewings, or drawn-out negotiations. You browse, customise, and book directly from our website – just like online shopping. Each listing includes representative photos, layouts and specifications so you can book confidently without an in-person tour. No sales calls. No hidden catches. Just office space that works.
Is tbo available in all cities around the world?
No, tbo is currently only available in Singapore. We’re expanding gradually based on demand and operational readiness.
Check the tbo store homepage for up-to-date listings, and subscribe to our newsletter to get notified when we launch in new locations.
Is tbo suitable for large teams or only small businesses?
Yes, tbo works for both small teams and larger organisations. Offices typically accommodate 1 to 14 people, but larger teams can book multiple offices and manage them under one account.
tbo is ideal for startups, remote teams, project-based groups, and enterprise satellite offices. Add-on services like ergonomic furniture, tech kits, and JustCo Access Passes make it easy to scale as your needs grow.
If you need a large-sized office with enterprise-grade amenities and services, our sister brand JustCo may offer a better fit.
What are the available office categories, and how are they different?
the boring office offers four office types: Standard Offices, Corner Offices, Amazing Views, and Maximum Privacy.
Standard Offices are our most straightforward option – practical, private, and fully equipped with everything you need to get productive. They’re great value for teams who want a no-frills office space that just works.
Premium categories offer added benefits: Corner Offices offer more room to move, Amazing Views feature natural light and scenic outlooks, and Maximum Privacy gives you a quieter, more secluded setup ideal for focus or discretion.
Can I choose a specific office, or is it system-assigned?
If you’re seeing this office while browsing, it means it’s available and can be selected. All office categories – Corner Office, Amazing Views, Maximum Privacy and Standard Office – are always choose-your-own. Just pick an available unit from the floorplan, select and book.
What does the membership fee include?
Your membership fee includes a secure, private office with basic furnishings (desk and chair), high-speed Wi-Fi, air-conditioning during business hours, utilities, cleaning, and access to shared amenities. You’ll also have 24/7 access to your workspace- everything you need to start working from day one.
What does the membership fee not include?
The membership fee does not include optional add-ons like ergonomic chair upgrades, 4K monitor leases, privacy film, or JustCo Access Passes. These services can be purchased separately through the tbo store and are billed monthly.
Two additional charges also apply at the end of your term:
(1) a standard Exit Fee of S$140 per workstation, based on the intended workstation capacity of the office (which is stated on your membership agreement) – not your actual headcount – to cover basic cleaning and disinfection, and (2) auto-enrolment into a mandatory 3-month Virtual Office plan for mail handling after move-out, billed at prevailing rates .
Extra reinstatement charges may apply if furniture repair or replacement are required.
All expected fees and charges are listed here for easy reference.
Are there any hidden fees I should know about?
No. tbo is fully transparent with pricing. All one-time and recurring charges are clearly shown during the booking process and in your membership agreement.
In addition to any optional add-ons, you will be charged a standard Exit Fee of S$140 per workstation, based on the intended workstation capacity of the office (which is stated in your membership agreement) – not your actual headcount – when your membership ends. You’ll also be automatically enrolled in a 3-month Virtual Office service to manage post-move-out mail. This service is mandatory and charged at prevailing rates. Additional reinstatement fees may apply if the office requires furniture repair or replacement.
Check out this listed price guide for a list of all expected fees and charges.
What is the minimum and maximum contract term?
The minimum contract term is one month. There’s no maximum – you can renew as needed. All memberships auto-renew by default unless you opt out before your cutoff date. You’ll be reminded ahead of time with clear instructions on how to opt out before your renewal deadline, which are as follows:.
- For contracts that are 2 months or shorter: 2 weeks before the last day of the contract
- For contracts over 2 months: 2 months before the last day of the contract
Does tbo allow for instant move-in bookings?
No, tbo does not permit instant or same-day move-ins. The earliest available move-in date is typically 7 calendar days from your booking date to allow for processing, setup, and handover.
What is the cancellation and refund policy?
All tbo bookings are final once paid – there are no refunds for cancellations. You can opt out of renewing your membership before your deadline, but early terminations or mid-cycle cancellations are not permitted.
Can I terminate or downsize my membership before the end of the term?
No, memberships are fixed for the selected term and can’t be cancelled or downsized mid-cycle. We understand plans can change, but to keep our pricing flexible and transparent for everyone, early exits aren’t permitted .
To end your membership, set your account to “Do Not Renew” before your opt-out deadline.
Can tbo members access JustCo centres?
By default, tbo members only have access to their private office and shared amenities within the tbo premises. This streamlined model is what keeps our memberships among the most affordable private office options in town.
If you need access beyond your tbo location, you have options:
• You can book JustCo meeting rooms for the duration of your meetings at any JustCo location.
• You can use the JustCo App for pay-as-you-go access to JustCo coworking centres on an ad-hoc basis.
For more regular access, we offer monthly JustCo Access Passes via the tbo store. These let you tap into JustCo’s coworking amenities:
• Centre Access Pass – S$30/month: Access to one JustCo location of your choice.
• Country Access Pass – S$75/month: Access to all JustCo centres in a selected country.
Access Passes can be assigned to users under your membership via the tbo app, and are ideal for teams who want flexible coworking access alongside their private office setup.
searching for an office
How do I search for an office on the tbo website?
To search for an office, go to the tbo store and enter your team size, preferred move-in and move-out dates, and office category. The platform will instantly display offices that match your criteria and are available to book.
Each search result includes pricing, availability, photos, and key features. You can click into any listing for more details, including floorplans and included amenities.
What filters do I need to set when searching?
You’ll need to enter your move-in and move-out dates and your team size to start your search. These are required to check availability.
You can then refine your results by adding filters for location, office category (Corner Office, Amazing Views, Maximum Privacy and Standard Office), and eligible add-on services. This helps you find the best fit for your needs faster.
Can I see my office before booking?
No, tbo is fully digital and does not offer physical tours. However, every listing includes detailed floorplans, office photos, specifications, and a clear breakdown of what’s included. Additionally, we’ve also included a virtual tour so you can get a feel for the space.
We’ve designed the experience to give you full transparency online – just like booking a hotel – so you can make confident decisions without needing to visit the space in person.
Can I search for multiple offices at the same time?
Yes. You can browse, select, and add multiple offices to your cart—perfect for booking across teams or departments. Each selected office will be set up as a separate workspace under your tbo store account.
To streamline billing, the system groups offices with identical lease periods into a single checkout and invoice. If your selected offices have different start or end dates, they’ll be checked out separately—this ensures each one is billed accurately and clearly.
No matter how you book, all your workspaces stay visible and manageable from one account dashboard.
How far in advance can I search and book an office?
You can book an office up to two months in advance. The system only displays listings confirmed to be available during your selected dates.
If you’re planning ahead, check back regularly or adjust your filters to see newly released inventory as it becomes available.
Can I book an office that’s currently occupied?
Yes – if the current member has opted out of renewing, it may appear in search and be available for future booking.
If it doesn’t show up in your search, it likely hasn’t been confirmed for release yet.
Why do some offices not appear in my search results?
Some offices may not show up if they are occupied or will be occupied during your booking date range.
Try expanding your dates or adjusting your team size to see more results.
Are all offices available for booking all the time?
An office becomes available when the current member opts out of renewing before their deadline, the reinstatement window is complete, and no blackout or operational holdback applies. Once those conditions are met, the office is released back into search.
This process ensures that every listed space is truly ready for the next member.
What are blackout dates, and when do they apply?
Blackout dates refer to temporary removal of offices from search due to reinstatement, renovations, or operational holdbacks. These offices are not shown until they’re confirmed ready.
bookings & payments
What is the $500 booking fee for, and is it refundable?
The $500 booking fee reserves your selected office and begins the onboarding process. It is non-refundable but will be credited toward your security deposit when you complete your Initial Move-in Payment within 7 calendar days.
This fee ensures your office is held while you make arrangements for payment, and while we prepare your office for your move in. It also helps prevent speculative or casual bookings that could block availability for genuine buyers. If payment is not completed on time, the office will be released and the non-refundable booking fee is forfeited.
What happens after I make a booking?
Once you’ve paid the $500 booking fee, you’ll receive an Initial Move-in Payment invoice. This includes your refundable 2-month security deposit, membership fee for your first month, and any add-ons. You must pay this invoice within 7 calendar days to confirm your membership and move-in.
After booking, you’ll also unlock access to the tbo app, where you’ll complete your onboarding form to prepare for move-in.
What are the key milestones in your tbo booking journey?
Key steps in the tbo booking journey are:
1. Pay the S$500 booking fee to reserve your office
2. Receive your Initial Move-in Payment invoice
3. Pay the invoice within 7 calendar days
4. Submit your onboarding and move-in details
5. Receive move-in confirmation
6. Move in on your membership commencement date
How is the Initial Move-in Payment structured?
Your Initial Move-in Payment includes:
– A refundable 2-month security deposit
– Your first full month’s membership fee
– Add-on service charges and one-time setup fees (if applicable)
This payment must be completed within 7 calendar days of booking.
Why do I receive multiple invoices after booking, and what do they cover?
You may receive several invoices because different charges are issued in stages:
– Core invoice for deposit + first month’s membership
– A second-month invoice (if your move-in overlaps into another billing cycle)
– Separate invoices for add-on services and one-time setup charges
This staged approach helps you track and manage payments more easily across components of your membership.
When is my move-in date confirmed?
Your move-in date is confirmed after your Initial Move-in Payment is received in full and your onboarding form is submitted. You’ll receive an official confirmation once both are completed.
How do I pay for my office?
You can pay for your booking securely through the tbo store using supported payment methods listed at checkout. Make sure to complete the Initial Move In Payment within 7 calendar days of your booking to avoid automatic cancellation of your booking and forfeit of your booking fee.
What happens if I miss the Initial Move-in Payment deadline?
If you don’t complete your Initial Move-in Payment within 7 calendar days of booking, your office will be released back into inventory and your booking will be cancelled automatically. The $500 booking fee is non-refundable. Note there will be no extension of this deadline under any circumstance, so please make your payment arrangements early to avoid forfeiture of your booking fee.
Can I cancel or change my booking after I’ve paid the booking fee?
No, once the $500 booking fee is paid, the booking is considered final and cannot be changed or cancelled. The fee is non-refundable even if you decide not to proceed.
Please review your selected office, location, and membership terms carefully before confirming your booking.
Can I get a refund if I cancel before move-in?
No. All payments, including the booking fee and Initial Move-in Payment, are non-refundable once made. However, you’re free to opt out of auto-renewal before your opt-out deadline if your needs change.
This policy ensures pricing and operations remain simple and predictable for all members.
What happens if tbo cancels my booking?
In the rare case that tbo must cancel your booking (due to building repairs, operational issues, or unforeseen circumstances), you’ll be notified immediately.
You’ll receive a full refund of any payments made, and we’ll assist you with rebooking or finding alternative arrangements where possible.
What is included in my monthly invoice?
Your monthly invoice includes the office membership fee, any recurring add-on services, and applicable taxes. One-time add-on charges appear separately.
How are one-time charges billed?
One-time charges such as installation or setup fees for add-ons are billed as separate invoices. If you are booking a new office, these are typically issued within 60 minutes after your booking. Otherwise, you can expect the invoices to be issued with your regular recurring invoices each month.
When are invoices sent, and when are payments due?
Recurring invoices follow a regular monthly billing cycle. Invoices are issued on the 9th of each month (or next immediate working day), and due by the 1st of the following month. Payment due dates are clearly stated on the invoice and must be followed to avoid service disruption.
What payment methods does tbo accept?
The tbo store accepts a range of digital payment methods for booking, including credit card (Visa, Mastercard and American Express) as well as PayNow. Additionally, regular monthly invoices can also be paid via Bank Transfer. All payment methods will be clearly indicated on the invoice.
What happens if I don’t make payment (or the payment is not received) before invoice due date?
Late payments may result in cancellation of your booking or suspension of your membership and services, late payment fees and interest charges. Please pay all invoices by the stated due dates to avoid disruption.
Do note that in some cases – such as overseas transfers – delays between your payment and our finance team receiving the funds can occur. If the funds are not received by the deadline, even if payment was initiated earlier, the invoice will still be considered overdue.
We recommend factoring in any potential transfer delays when making payment, especially for international or cross-border remittances.
membership terms & policies
Are tbo memberships auto-renewing?
Yes, all tbo memberships auto-renew by default at the end of each term. This helps you avoid unexpected disruptions to your workspace. If you don’t want to renew, you can turn off auto-renewal before the stated deadline in your account settings.
How do I turn off auto-renewal?
To opt out of auto-renewal, log in to your tbo store account, go to your workspace under “My Subscriptions,” and click “Do Not Renew.” This must be done before your opt-out deadline – typically 2 months before the end of your term (or 2 weeks in advance for contracts that are shorter than 2 months).
Can I cancel or downsize my membership before the end of the term?
No. Once your membership term begins, it is fixed and cannot be cancelled, shortened, or downsized mid-cycle. tbo does not offer partial refunds or early exits. You may opt out of auto-renewal to prevent your contract from continuing beyond the original end date.
What happens when my membership ends?
After your membership ends, you will be required to vacate your office completely by the last day on your membership agreement. If any reinstatement or repair costs are required (e.g. for damages, stains, or missing furniture), they’ll be deducted from your deposit and itemised in a final summary.
Can I renew early or extend my membership mid-term?
Yes, you can renew or extend your membership before your current term ends. For contracts longer than two months, you can renew up to two months before the end date. (For contracts shorter than two months, this deadline is two weeks before the end date). This ensures continuity and locks in your access to your current office before it returns to inventory.
Are there any hidden fees?
No. tbo is fully transparent about all costs. One-time charges, optional add-ons, reinstatement fees, or exit-related deductions are clearly explained during booking and included in your membership agreement. You’ll never be surprised by charges you didn’t agree to upfront.
What is the minimum and maximum contract term?
The minimum membership term is one month. There’s no fixed maximum – you can keep renewing monthly for as long as the office suits your needs. All memberships auto-renew unless you actively opt out before your cutoff date.
What is tbo's cancellation and refund policy?
All bookings and payments are final once confirmed. tbo does not support cancellations or provide refunds for unused time. If your needs change, you can set your membership to “Do Not Renew” and let it expire at the end of the current term.
Can I cancel my booking after paying the booking fee?
No. The $500 booking fee is non-refundable and non-transferable. Once paid, your booking is locked in. Please make sure your location, team size, and contract term are accurate before confirming your selection.
What happens if I move out early?
If you leave your office before your membership ends, your contract and payments will still continue through the original end date. Early move-outs don’t qualify for refunds or adjustments. Your office will be processed during the standard reinstatement window after the contract ends.
What are the rules for reinstatement or repair fees when I move out?
When you move out, If your office requires repair, deep cleaning, or furniture replacement beyond normal wear and tear, the associated costs will be deducted from your deposit. You’ll receive a final reinstatement summary for full transparency.
What are the terms and conditions of a tbo membership?
You’ll receive the full terms and conditions during the booking process, and again in your membership agreement. These cover membership duration, billing, responsibilities, renewal rules, add-on usage, exit procedures, and liability policies. We recommend reading them carefully to understand your obligations.
How does tbo ensure customer data privacy and security?
We take your data seriously. All tbo accounts are protected by encrypted systems, and payment data is processed through secure gateways. Only authorised team members can access your account or billing details – and only for customer support purposes. We follow strict protocols to meet international data protection standards.
add-on services
What are add-on services?
Add-on services are optional upgrades that let you customise your workspace. These include extras like ergonomic designer furniture, monitors, IT equipment, privacy film and JustCo Access Passes.
Are add-on services mandatory?
No, add-on services are completely optional. Your office comes fully functional with standard inclusions, and add-ons are only needed if you want to customise your setup further.
What kinds of add-on services can I choose?
You can choose from a range of workspace upgrades, from ergonomic designer furniture, to additional IT equipment and services. You can even install privacy film to deter prying eyes, or paint your office walls. And if you want to enjoy the coworking facilities at a range of JustCo locations, you can also configure JustCo Access Passes for you and your team.
What are JustCo Access Passes?
JustCo Access Passes allow tbo members to access coworking spaces and amenities at JustCo centres – giving your team the flexibility to work beyond your private office.
There are two types of passes available:
– JustCo Country Access Pass: Grants access to all JustCo coworking locations within a selected country.– JustCo Centre Access Pass: Grants access to specific JustCo coworking locations of your choice.
Access is valid during regular weekday business hours only and excludes weekends and public holidays.
Passes are digitally enabled and managed via the tbo app. The Primary Admin can assign Access Passes to team members from the tbo app once the pass is purchased.
JustCo Access Passes are billed monthly during your regular billing cycle. They’re a great way to enjoy coworking benefits not included in standard tbo memberships – such as access to hot desk zones, pantry snacks, coffee, and tea at JustCo centres.
How are add-on services billed?
Add-ons may be billed as one-time charges or recurring monthly fees, depending on the service. The pricing and billing type will be clearly shown at checkout before you confirm.
When will I be billed for add-on services?
If you select Add-on Services when you are booking an office, you will be billed within 60 minutes of purchase. Monthly add-ons will be included in your next invoice cycle, starting from your activation date.
How do I purchase add-on services after booking my office?
Sign in to your tbo store account, go to your Office Space & Services page, select your active office, and browse available add-ons. Add them to your cart and check out to activate.
How do I upsize, downsize, or cancel an add-on service?
Log in to your tbo store account, go to your Office Space and Services page, and select an office subscription within an active membership to “View Full Details”.
You’ll be brought to an Office Details page, where a list of Add-On Services that apply to that office will be displayed.
From there, you can modify or cancel any eligible service. One-time charges are non-refundable once the service has been booked, regardless of whether it has been fulfilled.
Can I cancel an add-on before it’s been delivered or installed?
Yes – you can cancel an add-on at any time, but do note that one-time charges are non-refundable once booked, even if the service hasn’t been fulfilled yet.
This is because resources (like inventory, vendor time, or installation slots) are already locked in once your order is confirmed. For monthly add-ons, you’ll be charged for the first month at minimum, and cancellation will take effect from the next billing cycle.
Are there limits on how many add-on services I can select?
Yes, some offices have capacity limits for furniture or devices. The system will notify you if you’ve reached the maximum allowed per office space.
How long does it take for an add-on service to be activated?
Most add-ons are activated within 3–5 working days. Some items may take longer depending on stock or installation requirements, which will be shown during checkout.
Are there one-time setup or installation fees for certain add-ons?
Yes, some add-ons include a one-time setup or installation fee. This will be clearly listed in the pricing breakdown before you confirm your purchase.
Can I transfer an add-on service to another office?
No, add-ons are tied to a specific office and cannot be transferred. If you move offices, you’ll need to cancel your current add-ons and purchase new ones for the new office.
What happens when I cancel or terminate an add-on service?
When you cancel a monthly add-on service, it will stop at the end of the current billing cycle. One-time charges for add-ons are not refundable.
Will I get a refund if I cancel an add-on partway through the billing cycle?
No, tbo does not offer pro-rated refunds for cancelled add-ons. You will continue to have access to the service until the end of the current billing cycle.
billing & invoices
How do I view my invoices?
You can view and manage all invoices in your tbo store account. Just sign in and navigate to the “Billing” section on your dashboard. There, you’ll see a full history of invoices, their payment status, and downloadable PDFs for your records.
If you have multiple office subscriptions, each will have its own billing trail to help you track payments clearly by membership agreement.
What payment methods are accepted?
tbo accepts PayNow and Wireless Bank Transfer as payment methods for monthly recurring invoices.
Why did I receive multiple invoices after booking?
It’s normal to receive more than one invoice during the onboarding process. These invoices reflect different parts of your Initial Move-in Payment and are issued separately to improve clarity and manage payment tracking.
Here’s what you may see: – Invoice 1: Core charges (2-month refundable security deposit + first month membership fees) – Invoice 2: Pro-rated second-month membership fees (if your move-in spans billing cycles) – Invoice 3: Add-on Service fees (including one-time setup charges) for the first month
When are payments due?
All invoices include a clearly stated due date. For new bookings, the Initial Move-in Payment is due within 7 calendar days of your booking. This deadline is fixed and cannot be extended.
After you’ve moved in, your monthly membership fees and any recurring add-ons follow a regular billing cycle. Invoices are typically issued on the 9th of each month (or next immediate working day), and due on the 1st of the following month.
How are deposits refunded, and when?
Your refundable security deposit will be returned within 60 days after your membership ends, as long as your office passes the reinstatement check and you have already submitted bank details for the refund.
The refundable security deposit will be used to offset any outstanding balances, and only the net amount will be refunded. If you have cleared all outstanding and last invoice, you will receive the full security deposit.
The refund will be processed solely via bank transfer to an account held in the name of the contracted party.
What happens if I miss a payment?
If your Initial Move-in Payment is not received within the 7-day deadline, your booking will be automatically cancelled and the $500 non-refundable booking fee is forfeited.
For recurring invoices, missed payments may lead to suspension of memberships and services, as well as late payment fees and interest charges. We recommend setting up recurring payment to avoid untimely and costly membership and service disruption.
How do I dispute a charge or invoice?
If you believe a charge is incorrect, reach out to tbo support (via the tbo app) within 7 calendar days of receiving the invoice. Include the invoice number, a clear description of the issue, and any supporting documents or screenshots that may help us investigate.
Our billing team will review your case and respond within 3–5 business days with a resolution. If the charge is found to be incorrect, we’ll issue a credit note as needed The credit amount will be applied to offset your subsequent monthly invoices.
Move-in & Move-out
When is my move-in date confirmed?
Your move-in date is confirmed once your Initial Move-in Payment has been received in full and your onboarding form is successfully submitted. You’ll receive a confirmation email that includes your access date and onboarding instructions.
Until these two steps are completed, your booking remains provisional and the office is not yet eligible for move-in.
Can I move in earlier than my contract start date?
No, early move-ins are not allowed. Your office will only be accessible from the confirmed contract start date stated in your membership agreement. This ensures the space is fully prepared, cleaned, and set up before your arrival.
What happens after my membership ends?
After the final day of your membership, you will no longer have access to the office after your contract end date.
We will immediately prepare the vacated office to ensure the next customer receives the space in top condition, just like you did at move-in.
Are there any move-out charges?
A S$140 Exit Fee per workstation, based on the intended workstation capacity of the office (stated on your membership agreement) – and not your actual headcount – applies when you move out, to cover regular cleaning and reinstatement. If your office is returned in good condition, there are no extra charges. However, if furniture repair or replacement is required beyond normal wear and tear, these additional reinstatement costs will be deducted from your deposit.
You’ll receive a detailed reinstatement report summarising any deductions made, along with receipts or notes where applicable.
Will I receive reminders before my move-out date?
Yes. tbo will send you reminders leading up to your move-out date. These will include timelines, checklist items (like removing personal items), and tips to ensure a smooth exit process.
You’ll also be reminded of the “Do Not Renew” deadline if you wish to end your membership. All reminders are sent via email to your registered account contact(s) – including all current Primary Admins of the office subscription.
Support & Troubleshooting
Who can I contact for help?
For support, simply use the tbo app. On the home screen, tap More and select Make Request. From there:
• Select the appropriate request category – for example, IT, Services, or Billings
• Enter a brief Subject and a clear Description of the issue you’re facing
• Submit your request and our team will follow up during business hours
Our support team is available Monday to Friday during standard business hours, excluding public holidays.
I made a mistake in my booking - can I edit it?
Bookings cannot be changed once confirmed, and your booking fee is non-refundable. But if you made an error (e.g. wrong team size or move-in date), contact tbo Support immediately. Limited adjustments may be possible *before* your Initial Move-in Payment is made. After that, your booking becomes locked in.
Why can’t I log in to my account?
If you’re having trouble logging in, try resetting your password or clearing your browser cache. If the issue continues, reach out to support for help.
Is there a live chat or help centre?
No, there is no live chat or dedicated help centre at the moment. For general guidance, please refer to our frequently asked questions on the website.
If you need support, use the tbo app. On the home screen, tap More and select Make Request. Choose the relevant category (e.g. IT, Services, Billings) and provide a subject and short description so we can assist you.
Managing Your TBO Store Account
Why do I need to create a tbo store account?
You need a tbo store account to book, manage, and renew your office membership. It also lets you access invoices, add-on services, user roles, and office space tools – all in one place. Without an account, you won’t be able to complete a booking or manage your workspace.
Can I register multiple companies under one account?
Yes, you can register multiple companies under a single tbo store account. Each company will have its own unique company profile, contracts, and invoices, but all can be managed from a single log in – provided you are a Primary Admin of the company.
Can I edit company details after I’ve made a purchase?
Company details can only be edited before you sign your membership agreement. Once the agreement is issued, your company information is locked in and cannot be changed, as it is legally tied to your office contract and billing records.
This is why it’s important to ensure that all company information – including registered name, business registration number (UEN), and billing details – is accurate at the time of booking.
We’re currently developing an online novation feature that will allow you to formally request changes to contract details in the future. Until then, bookings are non-transferable and tied to the original company profile submitted at checkout.
Can I transfer my office to another company or person?
At this moment, we do not support transfer of bookings to another person or company. Therefore, it is essential that when you make your booking, you are authorised to enter into a commercial agreement on behalf of your company, and that all company information is accurate and matches your company’s banking records.
This is to ensure that all payments, invoices, and refunds are properly credited. If the company details provided do not align with official bank records, it may result in delays or failed transactions — and in some cases, additional charges from failed crediting or refund attempts.
We’re working on introducing an online novation feature in the future that will make it easier to transfer office memberships to another legal entity or individual. For now, please ensure the booking party is the intended end user of the office.
How do I view and manage my invoices?
You can view and download all invoices from your tbo store account. Navigate to the “Billing and Payments” section to track payments and see what’s due.
How do I make changes to my office or add-on services after I’ve booked?
To make changes, sign in to your tbo store account, go to “Office Space & Services,” select the relevant office, and update your add-ons or service settings as needed.
How do I turn off auto-renewal for my office membership?
To opt out of auto-renewal, go to your account settings and select “Do Not Renew” before the renewal deadline. Your office will end on the last day of the current term.
Are all features available to non-Primary Admin users?
Some features, like billing and workspace management, are restricted to Primary Admins. Other users may be granted limited access depending on their assigned role.
What roles exist within a tbo store account, and what can each do?
Roles include Primary Admin, Billing Admin, and General Users. Each role has different permissions, with the Primary Admin having full access to manage workspaces and payments.
What is a Primary Admin, and what can they do?
The Primary Admin is the main authorised user responsible for managing your company’s tbo store account. This role can book offices, make payments, purchase or cancel add-on services, update company information, and assign roles to other team members.
The Primary Admin should be someone with the authority to act on behalf of the company in managing workspace subscriptions, billing, and contractual matters.
What is a Billing Admin, and what can they do?
A Billing Admin is a user role focused on billing and payment-related access. They can view invoices, track payment status, and download billing records, but cannot make changes to workspace bookings or add-on services.
This role is ideal for finance team members who need access to payment documentation without managing the office subscription itself.
What is a General User, and what can they do?
A General User is a team member who uses the office but does not have admin access to the tbo store account. They cannot make bookings, manage invoices, or modify services.
This role is intended for everyday users of the workspace – people who work in the office but don’t need access to billing or account settings.
Can I change my Primary Admin?
Yes, the current Primary Admin can transfer admin rights to another user via your tbo store account settings. If the Primary Admin has already left the company, contact tbo support via the tbo app with authorisation from a company director or HR representative to complete the change.
Can multiple people manage the same company or office?
Yes. Multiple users can be added to the same company profile, each with their own login and assigned role. Only the Primary Admin can invite users to a company profile or manage roles.
I’ve forgotten my tbo store login and password. How can I retrieve my credentials?
If you’ve already set up your tbo app, you can use the same login credentials for both the tbo store and tbo app – they are interchangeable.
If you’ve forgotten your tbo app credentials, or if you never completed setup, don’t worry. Just visit the tbo store login page and click on lost your password?. Follow the prompts to receive a secure reactivation link via email.
